How can we help?

FAQ

Ordering

Can I cancel my order after I've made a purchase on the website? 

We offer immediate order cancellations up to a limit of 12 hours after purchasing - so if you change your mind within that time - send us a message and we'll cancel and refund you in full as soon as we get your request.

How can I place an order?

1-Browse our collections and select your desired products.

2-Add them to your cart.

3-Proceed to checkout and fill in your shipping and payment details.

Shipping, Returns & Exchanges

How long does shipping take?

We ship globally to bring Moss Roze products straight to your door. Estimated delivery times are:

  • United States, United Kingdom, Canada, Australia & Europe
    Standard Delivery: 5 business days
  • UAE, Saudi Arabia, Qatar & Middle East
    Standard Delivery: 5–10 business days
  • Rest of the World
    Standard Delivery: 5–10 business days
Do you ship overseas?

Yes! At Moss Roze, we offer free worldwide shipping on all orders. We proudly deliver to customers in the USA, UK, Canada, Australia, Europe, the Middle East, and over 100+ countries worldwide.

Delivery times may vary by region:

  • USA, UK, Canada, Australia & Europe: 5 business days
  • UAE, Saudi Arabia, Qatar & Middle East: 5–10 business days
  • Rest of the World: 5–10 business days

Wherever you are, Moss Roze ensures fast, reliable, and secure international shipping so you can shop with confidence.

How do I return or exchange an item?

We have a 30-day return & refund policy, which means you have 30 days after receiving your item to request a return.

We're confident our premium curated products selection will meet or exceed your expectations but if you want to make a return - please contact our support team at contact us page and we will respond as soon as possible to assist with the process.

What if the item I ordered arrives broken or damaged?

We'll make it up to if you in the case that it does. We take great care in selecting the manufacturers of our curated collections. If you discover a flaw or fault in the item please contact us within the first 7 days of receiving that item and we'll work it out with you. We have 30 days return & refund policy.

What are your shipping options?

we have standard shipping option. sometime we offer free shipping.

Payments

What types of Payment do you accept? 

1. Accepted Payment Methods

Moss Roze accepts the following payment methods for your convenience:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Google Pay
  • Shop Pay

All transactions are processed securely, ensuring that your payment details are encrypted and protected.

Is my payment information secure?

Absolutely! Moss Roze uses SSL encryption to ensure your payment information is secure and confidential.

Get in touch

Have questions about your order, or a general enquiry?

Contact us