Shipping policy
At Moss Roze, we are committed to delivering your orders in a timely and efficient manner. Below are the details regarding our shipping process, including our free shipping offers!
Jewellery Collection (U.S. Only)
Shipping Destinations
We currently ship our Jewellery products exclusively within the United States.
Processing Time
Orders for jewellery will be processed and shipped within 5–7 business days from the date of purchase.
Shipping Rates
- Standard Shipping: Shipping costs are calculated at checkout based on your location.
- Free Shipping: We occasionally offer free shipping on jewellery orders. Look out for promotions or special offers available at checkout.
Fitness at Home & Beauty & Health Collections (Worldwide Shipping)
Shipping Destinations
We offer worldwide shipping for products in our Fitness at Home and Beauty & Health collections.
Processing Time
Orders for fitness and beauty products will be processed and shipped within 7–15 business days from the date of purchase. Delivery time may vary based on your location.
Shipping Rates
- Standard Shipping: Shipping costs are calculated at checkout and depend on the destination, size of the order, and selected shipping method.
- Free Shipping: Occasionally, we offer free international shipping on certain orders. Check our promotions or apply a discount code at checkout to take advantage of free shipping offers.
Order Confirmation & Tracking
Once your order is processed and shipped, you will receive an email with a tracking number to follow the progress of your order.
Lost or Damaged Items
If your package is lost or damaged, please reach out to our customer service team immediately . We will assist you in resolving the issue.
Customs & Duties
For international orders, please note that customs duties, taxes, and fees may apply. These charges are the responsibility of the customer and will be collected upon delivery.
Contact Us
For any inquiries related to shipping, please feel free to contact us
